Selling in chat

A customer asks a question and leaves having paid, in the same chat. Nothing is copied into another app, and nothing waits for you to be awake.

Your catalogue

Products carry a name, a price, stock, a description, photos and video. Add them by hand, upload a spreadsheet, or sync them from Shopify or WooCommerce.

Your agent reads the catalogue at the moment it answers. It can:

• search it by name, description or category;
• send a product card, with the photo, the price and what is left;
• send a product video;
• say plainly that you do not stock something, rather than inventing a substitute.

If a customer sends a photo of a product, the picture is described first, so the agent can match it against what you sell.

The basket

The agent adds items to a basket, takes things out, empties it, and reads it back. The basket belongs to that customer on that channel, so a conversation can pause overnight and carry on where it stopped.

Delivery

You list the places you deliver to and what each costs, and say what happens for somewhere you do not cover: refuse, or offer collection. Leave the areas box empty for a place and it covers that whole state.

The agent quotes from that list only. It cannot invent a fee for an area you never listed, and it is told to name the places you do serve before declining one you do not.

You can also set a free-delivery threshold, how long you take to get an order out, a daily cut-off, and how long each area takes.

Checkout

When the customer is ready, the agent creates a checkout on your own payment gateway:

• Paystack or Flutterwave, whichever you connect.
• The link is made with your own keys, which are stored encrypted and never shown in a chat.
• Money goes into your account. AutomateIt never holds it and takes no cut of your sales.
• Bank transfer works differently: there is no gateway link, so the customer gets your account details and the order's reference to quote.

Before any link is made, the agent has to know where the order is going, because a delivery fee that arrives after payment is an argument you have to have with a customer.

Orders

An order is created with the items, the address, the delivery fee and the total. The customer can ask "where is my order?" and the agent answers from the record rather than guessing. You see every order in the dashboard, and your team can take over any conversation.

Appointments

For a salon, clinic, school or any service, the agent finds a free slot and books it. Bookings can sit alongside selling: one agent takes orders, another takes appointments.

What the customer sees

Text, product cards with photos, videos, tappable options, a form when something structured is needed, and a payment link. All inside WhatsApp, Instagram, Messenger, Telegram, your website or email, wherever they started.

The rules the agent follows

• Prices and stock come from your catalogue, every time it answers.
• Delivery fees come from your areas.
• A checkout is never created without an address, so the total is right before money moves.
• Anything you marked "Ask me first" waits for you.

Where to go next

• Your agents — what you give an agent and what it may do.
• Contacts — how customers are filed as they get closer to buying.
• Plans and limits.