AutomateIt documentation

AutomateIt is where a business builds its own AI agents for commerce and services, and deploys them on the channels its customers already use: WhatsApp, Instagram, Messenger, Telegram, website chat and email.

These pages describe what the product does today. Anything not built yet is on one page, marked as such, and nowhere else.

Start here

• What AutomateIt is — the platform, the agents, and every action an agent can take.
• Quick start — from signing up to an agent answering customers.
• How AutomateIt works — a message's path, and the checks on every reply.
• Plans and limits — prices, and exactly what each plan allows.

Your agents

• Agents and conversations — roles, instructions, knowledge, playbooks, handoff and what your team's corrections teach them.
• Selling in chat — catalogue, basket, checkout, delivery and orders.
• Contacts — who your customers are, and how close they are to buying.
• Campaigns — messaging a group of customers.
• Reports — what you can see about your agents' work.

Channels

• WhatsApp Business API — what it is and why Meta verifies you.
• Meta business portfolio — the accounts WhatsApp, Instagram and Messenger sit under.

Security and your data

• Data security — what is stored, how it is protected, and who can reach it.
• Tech provider status — our standing with Meta.
• GDPR and data protection — your customers' rights, and ours.

Questions

• FAQ — the questions merchants ask most.
• Pricing FAQ and usage limits.

Nothing here is a promise about the future. Every page records the date it was checked against the product.